Frequently Asked Questions
Live Freezie takes ordinary candy and freeze dries them into extraordinary treats. We are not affiliated with any trademark companies or organizations.
What is Freeze Dried Candy?
The freeze drying process takes all of the moisture out of the candy. This is done by freezing the candy to -10 degrees and then rapidly heating the candy to roughly 145 degrees in a vacuum chamber. This leaves you with a crunchy candy treat that dissolves in your mouth and enhances the flavor.
How do I contact you?
You can use our contact page or e-mail us at store@livefreezie.com.
Do you take special orders for different types of candy?
Sure. Send us an e-mail and we would be happy to discuss different types of candy. We have tested most candy to know if it will create a tasty treat, but we are open to any suggestions.
Can I place a bulk order for a party/wedding?
Yes. Please contact us and we can discuss your event and the amount of candy you’re looking to order. We are happy to be part of your special event.
When will I receive my order?
We do our best to ship all orders within one business day. There are times this may take a little longer, but you will be notified in such an event.
Can I cancel my order?
You may cancel your order up to the time you receive a shipping confirmation. Once the shipping confirmation has been issued your order cannot be canceled.
Refunds and Returns on my Order?
We cannot accept returns and we do not offer refunds on shipped products. We can offer a refund on any order that has not shipped.